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Speech

Speech is the base WinnerWare module for spoken experiences. It provides the shared foundation used when the product needs to play voice guidance, work with transcript records, or support speech-enabled workflows.

Overview​

This module is the common layer behind speech features in WinnerWare. It supports the voice and transcript capabilities that provider-specific modules build on later.

This is the part of the solution that helps teams:

  • choose spoken voices for guided experiences
  • keep transcript records available for follow-up work
  • support speech-based workflows and downstream reporting

Key Features​

  • Provides the shared speech foundation used by the rest of the speech features.
  • Supports voice selection for speech-enabled experiences.
  • Supports transcript records and transcript task tracking.
  • Supports secured access to redacted recordings when those are available.
  • Supports workflow-based follow-up when transcript processing is completed.
  • Supports search and indexing of transcript content when those capabilities are turned on elsewhere in WinnerWare.

How It Works​

Shared speech foundation​

This module is the common base for speech-enabled features in WinnerWare. It does not represent one provider by itself. Instead, it gives the rest of the speech area a shared place to work from.

That is why it is usually paired with a provider module such as Speech Azure or Speech ElevenLabs.

Voice-driven experiences​

The module supports voice selection for speech-enabled content and guided experiences. In practice, this helps teams keep spoken guidance consistent across the product instead of picking voices ad hoc.

Transcript-driven experiences​

When transcript features are in use, the module keeps transcript records and transcript processing tasks available for the rest of WinnerWare. This is what allows speech-based content to continue into follow-up actions such as review, reporting, or workflow handling.

Configuration​

Choose a speech provider​

The base Speech module works best as the common layer under a provider:

  • use Speech Azure when Azure should handle speech and transcription
  • use Speech ElevenLabs when ElevenLabs should provide the spoken voice experience

Usage​

Build a speech-enabled experience​

A typical WinnerWare speech rollout starts with the shared Speech feature, then adds the provider module that will handle the actual voice or transcription service.

That pattern helps teams keep one consistent speech foundation even when the provider choice changes later.

Use transcript completion in downstream processes​

When transcript handling is enabled, teams can treat transcript completion as an operational step in a larger workflow. This is useful when spoken interactions need review, escalation, follow-up actions, or reporting after processing finishes.

Operational Notes​

  • This module is the shared speech base, not the provider-specific configuration screen.
  • It supports transcript handling, speech-related workflows, and secured access to redacted recording downloads when those features are used in the rollout.
  • Provider-specific voice choices are managed through the related provider pages, not through this base page.