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AI

This section highlights the WinnerWare modules used for AI-assisted experiences, reusable chat, guided conversations, knowledge-supported assistance, and training scenarios.

Overview​

These modules help teams deliver guided assistance, reusable AI chat experiences, knowledge-backed answers, and training simulations. They are often used together when WinnerWare needs to combine knowledge, automation, coaching, and conversational support.

Modules in this section​

  • AI Knowledges - Organizes WinnerWare knowledge content so teams can search it, manage it, and use it as grounded context for AI chat.
  • Agent Trainer - Creates AI-guided interaction stories, simulations, transcripts, and coaching reports for agent training.
  • AI Extensions - Curates AI utility profiles for the WinnerWare browser extension and exposes the available utilities.
  • AI Chat - Builds reusable WinnerWare AI assistants, grounded chat experiences, and external chat widgets.
  • AI Chat Genesys - Connects AI chat to Genesys messaging and routing flows.